Telephone Skills
When I call someone
on the phone I sometimes ask, "Have I caught you at a good
time?" Any answer to this question
but, "No", is a, "Yes."
If a person says, "No," then you should ask when you could
call back. The best way to do this is to
say, "Would you prefer that I call back this afternoon, or would tomorrow
morning be better for you?" In this
way you have made an appointment to have a telephone conversation. Any other response but a "No" means
"Yes." If the person you’ve
called gives you a, "Yes" then they have agreed to hear what you have
to say rather than think about what they can do to get you off of the phone so
that they can get back to work. This
doesn't mean that you now have all day.
It means that you have about 30 seconds to state your case. Make the most of that time.
You have to have an
answering machine. Even though it seems
that people never call back, they sometimes actually do. If they can't leave a message for you, they
may call the next person on their list.
It happens. I personally know of
cases where people who sent resumes in answer to ads didn't get an interview
because they couldn't be reached.